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Customer stories: Napo and Moss

Napo, a leader in UK pet insurance, found the perfect partner in Moss to streamline their financial operations and foster a culture of accountability.

Managing finances in a fast-growing company is always a challenge, especially for a pet insurance company like Napo, which aims not only to provide insurance but also to prevent pets from needing to see a vet in the first place. 

As the business grows to cater for and help support more pet parents, Jenny Liu, Director of Finance, and Finance Manager Gregg Christy wanted to bring spend under control without stifling their team’s autonomy. To do so, they sought a user-friendly solution to replace their existing separate reimbursements and spend management tools.

Napo turned to Moss for a comprehensive financial management solution that provided the flexibility and control they needed. Gregg issued corporate cards to each employee. This gives them the autonomy they require to effectively do their jobs, allowing them to easily pay for hotels during conferences, PPC ads, or subscription to a new tool for their tech stack. But he also implemented the spend limits and requests procedure that made it easier for him and the rest of the finance team to do their job of controlling spend. 

In Moss he found not just a platform that could replace the functionality of his two previous tools, but also a tool that could help him herald in a change of the spend culture at Nepo.

The dashboards in Moss give Jenny and Gregg complete visibility over all the company’s spend. Now all of their marketing and IT spend goes through Moss, as well as incidental costs that the team incur at events and conferences around the country.

Jenny, Gregg and the rest of the finance team face 100% less questions like “How much can I spend on this?” and “how do I upload a receipt?”. On top of this, they rarely have to chase team members to upload their receipts and their cash flow management has greatly improved. Gregg estimates that a huge amount of time has been saved right across the business purely from the user-friendliness of Moss, which allows them all to focus on their core mission of providing the best possible insurance and care services for the nation’s pets.

Experience modern spend management with Moss.

Napo saves 4.5 admin days annually with Moss

Napo saves 4.5 admin days annually with Moss

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Experience modern spend management with Moss.